1.Overview

1.1 If you are a consumer, meaning that you are not buying our product(s) in the course of your business, trade or profession and you are buying through our official website www.amanobikes.com, you may return the purchased product(s) without giving any reason.If the return is due to product quality issues, AMANO will bear the postage. If the return is not due to product quality issues, you will be responsible for the return postage,Postage is calculated based on actual situation.

1.2 We have a 14-day return policy, which means you have fourteen (14) days after receiving your item to request a return.Once we initiate a refund, you can expect to receive it within 5 business days.

1.3 To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.There is no restocking fee for returned items. You’ll also need the receipt or proof of purchase. If unfortunately you lost the original package, you can pay approximately 100€ to us for a new package. We strongly recommend you keep the original packaging for 14 days after you receive them.

1.4 To initiate the return process, you must contact and inform the customer service of AMANO of your decision to return, within fourteen (14) days of the receipt of the product(s). Return will not be processed if you do not communicate with the customer service of AMANO or the 14-day period has expired. You may be asked to provide the proof of purchase and photo(s) of the product(s) in its original packaging. Return will only be granted if you provide such evidence. Items sent back to us without first requesting a return will not be accepted.

1.5 Depending on your location and situation, we may advise you to send back the product(s) by post, hand them over to a carrier appointed by us (you may need to drop to courier station by yourself), or by other means. Please kindly follow the instruction of the customer service. In case of by post, you shall send back the product(s) to the address specified by the customer service no later than fourteen (14) days from the day on which you have communicated the decision to return. The deadline is met if you send out the product(s) before the period of fourteen (14) days has expired. In case that you will hand over the product(s) over to a carrier, we will schedule a time with you for collection.

1.6 Please note you shall bear the delivery cost of returning the product(s) for your own reasons. Depending on the means of return, you may have to pay for the return delivery, or we will pre-pay for the return delivery and deduct the cost from the reimbursement.

1.7 If you have any questions about returns, please contact us at support@amanobikes.com.

Please contact support@amanobikes.com before shipping a return to confirm the return arrangements and ensure that the product is sent to the correct location.

2. Damages and issues

2.1 Please inspect your order upon reception and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

3. Exceptions / non-returnable items

3.1 Used Products and gifted orders shall not be returnable unless faulty.

3.2 Unfortunately, we cannot accept returns on sale items.

4. Exchanges

4.1 The way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5. Order Cancellation

5.1 Order Processing Time

AMANO processes orders within 24 hours on business days, excluding public holidays.

5.2 Cancellation Before Shipment

Customers may request to cancel an order within 24 hours after placing it, provided that the order has not yet been shipped. If the cancellation request is submitted within this 24-hour period and before shipment, the order may be cancelled.

To request cancellation, please email support@amanobikes.com with your order number as soon as possible.

5.3 Orders Already Shipped

Once an order has been shipped, it cannot be cancelled under the standard pre-shipment cancellation procedure. However, please contact our customer service team to discuss whether the shipment can be stopped. If AMANO and the customer agree to cancel the order and stop the shipment, AMANO will arrange the refund as described in Section 6.

6. Refunds

6.1 Inspection of Returned Products

Once we receive returned products, we will inspect them for damage, contamination, signs of use, or missing parts. Where permitted by applicable law, any reduction in the product's value caused by handling beyond what is necessary to establish its nature, characteristics, and functioning may be deducted from the refund.

6.2 Refund Timing

Refunds will be initiated according to the following circumstances:

Orders not yet shipped: Once the customer has contacted our customer service team and the cancellation has been agreed upon, AMANO will cancel the order and initiate the refund immediately.
Orders already shipped: If the customer contacts our customer service team and both parties agree to stop the shipment and cancel the order, AMANO will attempt to stop the shipment where possible and initiate the refund immediately after the cancellation arrangement has been confirmed.
Returned products: For a returned order, AMANO will initiate the refund once the returned products have arrived at the designated return address and have been inspected and confirmed to meet the agreed return conditions, subject to applicable statutory refund deadlines and consumer rights.

6.3 Refund Method and Bank Processing Time

Approved refunds will be issued to the original payment method used for the purchase, unless the customer expressly agrees otherwise. The customer will not incur refund fees.

AMANO will initiate the refund promptly in accordance with Section 6.2. The time it takes for the refunded funds to appear in the customer's account may vary depending on the payment service provider, the issuing bank, and the original payment method. The date on which the refund is initiated may therefore differ from the date on which the funds are credited to the customer's account.

6.4 Refund Amount and Statutory Deadlines

Where permitted by applicable law, the refund may reflect any lawful deduction for diminished product value or any return shipping costs that the customer is responsible for under this policy.

Where legally permitted, AMANO may withhold reimbursement until the returned products have been received or the customer has provided evidence that the products have been sent back, whichever occurs first.

 

7. Contact Us

 

For questions about returns, exchanges, order cancellations, or refunds, please contact:

Email: support@amanobikes.com